Frequently Asked Questions

Find answers to the common questions asked about our services

Accounts are instantly deployed by our automated system once your invoice is paid. Deployment typically takes under a minute and our system will automatically send you an email containing the login details for your new hosting account. If you do not receive any email from our system within 5 minutes after payment, please first check the junk/spam folder of your email provider. If the email is not present in the junk/spam folder, please submit a ticket to our Sales Department so one of our staffs can get in touch with you.

Yes, we offer a 31 Days Moneyback Guarantee which is well above the average moneyback duration most hosting companies offer - this gives you more time to evaluate our services. If you are not satisfied with our services within the first 31 days of your service, you can request for a full refund.

You can purchase new or expanded features, or upgrade to a new plan at any time. There are no fees for upgrading.

Yes, we do it for free!

Yes, we make daily backups of your site using R1Soft on an external server. You will be able to restore full backups, files, databases through cPanel. Backups are stored on the server for 31 days. See how it works.

Yes, we do sell domains. Free WHO IS privacy is included on the price.

In our multisite plan you can use all the domains you want to. In our unlimited plan just 1 domain name.

ns1.fanscity.eu and ns2.fanscity.eu

Yes, we use Cloudlinux and Litespeed for better performance of your sites.

Yes. We host all types of sites.

Yes! We reccomend installing a SSL Certificate if you're running a forum.

Yes, we do not hide any feature in cPanel .

Just click "order" in your favourite package and complete all the data, once the payment is done you'll receive all your account information.

You can send support ticket through our client area, if you can't log in you can send us an email to soporte@fanscity.eu .


Sill haven't found your answer? Look watch if the alternatives.


Send an email to soporte@fanscity.eu, you'll get a response within 24 hours.


Any pre-sales question or support for your site? click on "live chat" and if we're online, chat with us, we'll help you.


Go to our client area and submit a ticket, explain your problem as detailed as you can, you'll get a response within 12 hours.


Can't do any of the options above? send us a tweet to @fanscityeu

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